Publications
January 5th, 2007 by 
andreas
- Nils Einar EIDE, Andreas N. BLAAFLADT, Baard H. Rehn JOHANSEN and Frode Eika SANDNES, ”DIGIMIMIR: A Tool for Rapid Situation Analysis of Helpdesk and Support E-mail”, In Proceedings of LISA 2004, SAGE, USENIX, Atlanta, USA, November, pp.21-32, 2004, ISBN 1-931971-21-2. (Miscredited as Blaafadt, due to an error on my part.)
- Andreas N BLAAFLADT, Baard H Rehn JOHANSEN, Nils Einar EIDE, Frode Eika SANDNES, ”A text-mining approach to helpdesk and e-mail support”, Proceedings of the annual Norwegian Computer Science Conference, Tapir Academic Publishers, Utrykk, Trondheim, 2004, ISBN: 82-519-2004-3.
- Frode Eika SANDNES, Baard H. Rehn JOHANSEN, Nils Einar EIDE & Andreas N. BLAAFLADT “The FAQ Robot – Managing Large-class E-mail Correspondence”, iCEER 2004, June 27-30, 2004.
Posted in Uncategorized | 